- Free technical support for all LMS software errors & server performance issues. Annual LMS usuability contracts are also available at a discounted rate for hosting clients. The usability support contract includes issues arising from day to day operation of the LMS application.
- Free installation and customization of standard LMS, including up to 3 third-party blocks, modules, or other modifications.
- Free Moodle software upgrades: CVS updates to address any security-related concerns are automatically installed. Any major (e.g., 2.1 to 2.2) or minor point release (e.g., 1.9.1 to 1.9.5) upgrade can be requested by submitting a technical support ticket. This allows us to coordinate with your staff in order to minimize any disruption of your Moodle site.
- Each account offers specified capacities, including: storage, bandwidth, and RAM. See product details for more information.
- Daily back-up to the local device to allow restoration of previous day’s LMS site configuration.
- Weekly back-up to the local device to allow restoration of LMS site configuration from the previous week.
- Offsite backup replication can be added for an additional fee.
- Control Panel and FTP access available upon request.
- LMS documentation assistance.
- LMS site access options allow use of your own registered domain or sub-domain name, or one of our available sub-domain names (e.g., yourlms.edutechleaders.com).
- Pro-rated pricing is available if an account upgrade is needed within 1 year of ordering.
- Any shared hosting account can be upgraded at any time without disruption of service.
Support Methods
Technical support is provided using several different methods; Online Helpdesk, Live Chat, Screen Sharing and Phone.
Why wait?
Let us help you with: Sotware Installation, Settings & Configuration, Customization, Upgrades, Security Issues.
Client Reviews
GREAT customer service and tech support, with professional, yet personable service.